About Our Customer Service
Customer Support 24 hours a day, 7 days a week
Rofin-Baasel Inc. is committed to providing the most comprehensive customer service available in the industry today. We provide technical support via phone, fax, email or modem, or onsite for any hardware or software question that might arise during normal operation and/or maintenance of our laser equipment. In most instances we can provide the critical advice or information necessary to resume full operation within minutes.
Rofin manufactures the lasers that they sell. And Rofin services, from day 1, the lasers that you buy, providing service, training, and parts to keep your laser marker one of your best investments.
Field Service
Rofin-Baasel Inc. takes pride in its factory-trained staff of field service engineers who efficiently install and test our equipment and provide valuable on-site training for your personnel. As part of our ongoing support capability, we are prepared to respond to your service needs for additional on-site technical assistance and consultation services. Other ongoing support programs include regularly scheduled as well as remedial maintenance of your system and extended warranty service and maintenance agreements.
For Service during normal weekday business hours, call 1-978-635-9100 Option 3 for Service. Have your system serial number and your contact information available.
You can email your service question to Service@rofin-baasel.com, or fax to 1-978-206-7531. (Se habla español)
For Emergency after-hours service, call our 24-hour pager at 1-800-539-2730. Leave your system serial number, your contact information, and a brief description of the issue, and your call will be returned promptly.
24 Hour Service and Spare Parts
978-635-9100 Option 1 for Service
978-635-9100 Option 2 for Spare/Replacement Parts
800-539-2730 Emergency After-Hours Pager
© Rofin-Baasel
